Note: This information was updated on 06/15/20. We will continue to update our COVID-19 protocols as directed by local, state, and federal recommendations.
Our top priority at Dependable Heating and Air is the safety and the well-being of our customers and team members. Since the onset of COVID-19, we’ve followed the guidance of federal, state, and local authorities to curb the spread of the infection.
As an essential business, Dependable Appliance Service will continue to provide quality in-home service to our customers during this time.
We have provided our technicians and office staff with the necessary training to ensure that the proper safety measures and sanitation procedures are being followed at all times.
What to Expect During Your Service Appointment
According to the CDC, the coronavirus (COVID-19) is thought to spread mainly from person-to-person contact or interaction. To ensure the safety of our customers and employees, we’re taking the following measures and precautions.
- When our technician arrives, he will not shake hands or make direct contact with anyone in your home. We ask that you follow CDC recommendations and maintain 6 feet between you and our technician.
- Before we get started, our technician will request to wash his hands. Please provide a clean sink with warm water and soap.
- Our technician will wipe down all surfaces with the disinfectant of your choice before and after service is performed. This includes appliances, counters, and sinks. Please have cleaning supplies available if you want the technician to clean these surfaces. We are doing our best to stock disinfectant wipes, but supplies are limited. Thank you for your understanding.
- At this time, all receipts and other materials will only be sent in a digital format via email. Please be sure to provide your technician with a valid email address.
- Before leaving your home, our technician will request to wash his hands.
Additional Sanitation Measures
Our technicians will also be following recommended cleaning & sanitation protocols:
- Disinfect tools, computers, and other equipment used after every service appointment.
- Disinfect the inside of their service vehicle at the beginning and end of each workday.
- Disinfect all office equipment including our parts shipping & receiving center each day.
Office & Parts Department Equipment Handling
Although you will only come into direct contact with our service technician, our office & parts staff are also working hard to stay safe and sanitary. To ensure your safety, we’ve implemented a thorough cleaning procedure and can conduct additional cleanings if needed.